Frequently Asked Questions

We can definitely take a look, but we don’t do on-the-spot assessments, as our mechanics can’t step away from queued jobs. Once it’s checked in we’ll inspect it and call you with the findings and costs before we go ahead.

Standard services (repairs add extra time) usually take 2–7 business days, depending on workload and parts availability. Having said that it is not uncommon for the queue to stretch out to 8 weeks in Summer! Winter is our quiet period so it is always a good idea to bring your machines in then. Ask when bringing it in and we will let you know at the time.

Pricing varies by model, age, parts availability, and condition. We charge for labour time and parts.

We work through machines in order of check-in. Urgent jobs (contractors) may be possible depending on workload, but cannot be guaranteed.

We service and repair most major brands. If your machine is uncommon or older, parts may no longer be available, or difficult to source.

Yes. Ride-ons require workshop booking (often booked weeks in advance). We offer a pick up & delivery service for ride-ons which we can cost for you when you book in.

Yes. We charge for the labour/time taken to diagnose and/or quote.

We can give general guidance based on make/model/issue, but quotes require inspection in the workshop.

Yes — we carry common parts for popular models. If we don’t have it, we can generally order it in.

Bring the part in with you. Many items can be matched by size or shape.

Most parts arrive 2–7 business days, depending on supplier and brand. Rarer, or larger items can take much longer. We will always try and keep you informed.

Yes, our pick-up & delivery day is Monday. Pickup fees vary by location.

Absolutely. We are happy to assist with safe loading and unloading at the shop.

Costs depend on parts, labour, and the condition of the machine. Unfortunately, generally speaking, the cheaper the machine the more expensive the repair. That’s the downside of modern throw away society!

We match where possible on new products, depending on supplier policies and our costs.

All machines are run & tested before being marked as completed. It is for this reason that our liability/warranty is limited to: Domestic use claims must be submitted within 14 days of the job completion or collection so please turn it on and check operation (and contact us if need be) before this expires. Commercial use claims contact us within 5 days after job completion/collection/delivery. If you have any issues, please reach out and contact us.

Yes — as long as the brand authorises us as a service agent.

Warranty generally covers manufacturing faults, not wear-and-tear, misuse, or lack of maintenance.

Tell us your yard size, terrain, and budget — we’ll recommend the best options.

Battery is low-maintenance and quiet. Petrol is better for large or demanding yards. We can help you compare.

Sometimes. Parts - yes, but stock varies. Ask us if we have anything available.

There are many possible causes. We’ll need to inspect it in the workshop to diagnose properly.

Fuel, spark, air, or mechanical issues can develop suddenly. A workshop check is required.

Smoke can indicate oil issues, fuel problems, or mechanical wear. We’ll assess and advise.